I arrived at a Lowe’s booking and the customer’s item is damaged and requires replacement. Will I be compensated to exchange the item?

Yes. Should you have time to return to the customer's Lowe's store to obtain a new product for the job to be completed on the same day, Lowe's will pay out a $50 Trip Fee to replace the damaged item.

Note this is a one-time $50 payment added to your full service rate that covers the cost of the extra round trip to and from the store.

Please call our Change Order phone line at 443-402-3263 to request the fee payment. Note this phone line is open daily from 8am - 8pm EST.