A Trip Fee is provided by Lowe’s (via the Angi Services platform) as a guaranteed minimum payment on Lowe’s Bookings should you take a trip out to the job site on the confirmed booking date/time, but are unable to complete the job as required. The Trip Fee is a $50 payment that will replace your full service payment in these situations. Should the customer decide to reschedule the booking, you will be compensated for the full job rate upon completion of the job on the future appointment.
You may request the Trip Charge payment when:
- The customer is a no-show. You attempted to contact them and waited 30-minutes at the job site*
- The customer canceled the job within 30 minutes of the booking start time*
- You ran into job site entry issues or felt unsafe at the job site.
- Products were not available for pick-up at the customer’s Lowe’s store*
- Products were found to be damaged prior to leaving the store or once you arrived at the job site*
- You were notified that a product was delivered to the job site and arrived at the job site to find that the product was not delivered or was delivered damaged*
- The job could not be completed at the job site due incorrect item sizing or parts necessary for the install were missing*
- The job required additional labor and/or parts and you could not accommodate the change same-day*
- The job that was out of scope according to the Lowe's Scope of Work documents*
- You were assigned to fulfill a Work Order, but found there was no quality of service issue at the job site*
*Please call our Change Order phone line at 443-402-3263 to request this Trip Fee. Note this phone line is open daily from 8am - 8pm EST.