Yes, if the booking includes product pick-up and you go to Lowe’s to retrieve the item(s) but end up waiting more than 30 minutes to receive the item(s), Lowe’s will compensate you with a one-time Wait Fee of $35. Please note you must call the Change Order phone line to request the $35 Wait Fee.
To avoid long wait times, top pros have found they can save time and confusion by contacting the customer’s Lowe’s store ahead of time to confirm their products are ready for pick-up.
Should you wish to contact your customer’s Lowe’s store, call the specified store 30-60 minutes before the booking to let them know you are on your way, and have the associated Lowe’s job ID number available. (Call the store main line, hit 0 for the operator, and ask for Receiving).
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If you run into product pick-up issues at the customer’s store:
- Contact Lowe’s IST immediately (especially if you have waited at least 30 minutes for assistance).
- Regions 1, 4, 7, 18 , 21, 30: (877) 505 - 4923
- Regions 2, 3, 6, 15, 27: (888) 516 - 1010
- Regions 5, 8, 12, 14: (877) 695 - 7664
- Notify the customer that you are running late.
- If the products are not available at the store or if you inspected the products and found they were damaged, please call the Change Order phone line to request a $50 Trip Fee.
How do I know if my booking includes product pick-up?
Here is an example of a booking that includes product pick-up:
I arrived on site after picking up the customer’s items at Lowe’s, but the customer was not home. What do I do with their item(s)?
When you confirm the customer is a no-show and have attempted to contact them as well as waited 30-minutes at the job site, please return the item(s) to the customer's Lowe’s store. Please call the Change Order phone line to request a $50 Trip Fee for your time.