Do I have to wear a badge or uniform?
No. Angi Services does not require a specific dress code for you or your technicians, and we will not provide you with any Angi Services-branded clothing to wear.
What do I do if I’m running late?
If you don’t think you’re going to arrive at a booking within the specified appointment window, you should first call the customer to alert them of your lateness. If you do not hear from the customer, you can chat with us 24/7 via the blue chat icon to let us know that you won’t be on time so that we can try to reach out to the customer.
As a reminder, the arrival window for Lowe’s bookings is 3 hours from the specified booking start time. For Google Nest HVAC Maintenance bookings the arrival window is 4 hours from the specified booking start time. For all other booking types, customers will expect you to arrive at the job site at the booking start time set in the Company Portal.
If the customer requires parts and/or labor outside of the original scope of work for a Lowe's job, can they pay me directly?
Lowe's requires that if the installation requires additional parts and/or labor outside of the original scope of work you contact the Lowe's Change Order phone line at 443-402-3263 (open 8am - 8pm EST daily) to facilitate any additional payment requests.
Lowe's also prohibits any direct financial transactions for additional products and/or services with customers outside of the Change Order process and will not allow Pros who violate this Lowe's policy to continue claiming Lowe's jobs.
What happens if I don’t show up for a job?
If you or a member of your team does not appear for a job, you will be charged a $50 No-Show fee.
What happens if I am unable to contact my customer?
If you are not able to get in touch with a customer, please chat with us at any time via the blue chat icon to see if we have an alternate phone number. If you are still unable to get in touch with the customer to schedule, you can unclaim the job via the Company Portal.
If you are unable to contact them once at the job site, wait at least 30 minutes. The customer might simply be running late. If they still haven’t communicated with you after 30 minutes, feel free to leave the premises and ensure you report the customer’s absence by letting us know via the blue chat icon.
How do you verify that I showed up and completed the job?
You are not required to check in and out of a job via our platform. Instead, we have a team that reaches out to the customer between 12 and 48 hours after the booking is scheduled and verifies that you arrived at the job on time and successfully completed it.
If you notice that you were charged a fee for not completing a booking that you did in fact complete, please let us know by submitting a fee inquiry here and be sure to include the booking ID number in your message as well as any proof of job completion you may have.
Why did I just receive a “booking removal” notice?
Sometimes the customer will reach out to Angi Services directly to cancel their service, in which case we will put the cancellation into our system and you’ll receive an automated email stating that the booking was removed from your schedule.